1. What does Pro Vision Center do?

Pro Vision Center is a locally owned eyewear store specializing in custom prescription eyewear, sunglasses, and lenses. We craft lenses in-house for the best quality and precision, and we offer expert fittings to ensure your glasses look and feel perfect. Click Here to read more about our services.

2. Do you have an eye doctor on site?

There are independent doctors on site for our Auburn location and South Paris, feel free to call us and we can direct you to them. Our South Portland location does not have one next door but many in the area. Think of us like a pharmacy for your glasses — simply bring a valid prescription from your eye doctor, and we’ll take care of the rest!

3. What should I bring when ordering glasses?

You’ll need a current prescription and, if you plan to use insurance, your vision insurance card or information. We happy accept HSA/FSA cc for your purchase, and can provide an itemized receipt for your purchase & OON benefits.
Bonus*** Bring your last pair of glasses to compare your past prescription.

4. Can you help me choose the right frames or lenses?

Absolutely. Our team specializes in personal styling and custom fittings. We’ll help you find frames that suit your face shape, lifestyle, and prescription needs.

5. How long does it take to get my glasses?

We offer 1 hour service for in stock Single Vision lenses. If you are looking for same day service please reach out to the desired location to see if we have your lenses. Turnaround time for other lenses varies depending on your prescription and lens type, but many orders are completed quickly thanks to our in-house lens edging labs.

6. What vision insurance plans do you accept?

We’re an in-network provider with EyeMed, including Anthem, Aetna, Cigna, Humana, Northeast Delta Dental, and others. We also work with most other major insurance companies through open-access benefits.

7. Can I use my HSA or FSA benefits to buy glasses?

Yes! Prescription glasses, sunglasses, and even lens upgrades qualify for HSA and FSA spending. Don’t forget to use your benefits before they expire.

8. Do you accept out-of-network insurance?

Yes, we’re happy to help you file for reimbursement through Anagram and make sure you get the most out of your benefits — even if we’re not in your plan’s network.

9. What types of eyewear do you carry?

We offer a wide selection of prescription glasses, sunglasses, readers, safety eyewear, and specialty lenses. Our collections include classic, modern, and fashion-forward designs for every style and budget. Click Here to view available brands across our three locations.

10. Do you offer same-day service?

For in stock single-vision prescriptions and lens replacements can be completed the same day, depending on your needs and lens availability. Contact your desired location to inquire further.

11. Can you replace my lenses in my existing frames?

Yes — we can fit new prescription lenses into your favorite frames, as long as they’re in good condition. Contact us for more information.

12. Do you offer eyewear for children or specialty needs?

We carry eyewear for all ages, including durable kids’ frames, sports eyewear, and specialty designs for specific vision requirements.

13. Do you offer adjustments or repairs?

Yes, we do! We are happy to offer adjustments and minor repairs to keep your glasses comfortable and in great shape. Contact us for more information.

14. Where are your stores located?

We have three convenient locations in Maine:

• South Portland – Inside the Maine Mall

• Auburn – Inside the Auburn Mall

• South Paris – On Main Street

15. Do I need an appointment?

No appointment is needed! Walk-ins are always welcome — just bring your prescription and stop by any of our locations.

16. How can I contact you?

You can call or visit any of our stores during business hours. You can also reach us through our contact form or social media pages for quick responses. Or Click Here for more details.

17. Why choose Pro Vision Center?

We’ve been serving Maine since 1988, offering personalized service, precision lens crafting, and the best eyewear value around. Our goal is to make sure every customer leaves seeing clearly and feeling great.

18. What if I’m not happy with my glasses?

Your satisfaction matters to us. If your glasses don’t feel right, we’ll make adjustments or remakes to ensure you love your eyewear.

19. How do I clean and care for my glasses?

Use a microfiber cloth and lens cleaner (available in-store) to keep your lenses clear and scratch-free. Avoid paper towels or clothing, as they can damage the lenses. If you are in a pinch we also recommend lotion free dish soap and a clean tight cotton cloth.

20. Do you sell gift cards?

Yes — Pro Vision Center gift cards make a perfect gift for friends or family who love stylish eyewear.

🌟 Ready for New Glasses?

We’re ready for you! Bring your prescription to one of our three Maine locations — we’ll help you find your next favorite pair.